Problem Analysis and Current State Mapping

Critical Usability Failures Identified The registration process demanded excessive information upfront, creating abandonment at initial stages. Users faced an outdated interface that violated modern accessibility standards and design conventions. The system concentrated all registration steps on a single, overwhelming page with poor information hierarchy.

Systemic Process Issues Terms and conditions appeared at journey start, creating immediate cognitive load. Physical card collection requirements forced approved users to visit service points, creating additional friction for populations already facing mobility challenges. Many users abandoned digital registration entirely, preferring in-person assistance due to system complexity.

User Journey Documentation

Design Strategy and Implementation

Accessibility-First Approach Recognizing that the target users include people with disabilities and seniors, accessibility became the primary design constraint rather than an afterthought. This approach informed every interface decision and interaction pattern.

Visual System Development

Created cohesive design language that balanced government institutional requirements with user-friendly modern interface standards. The system accommodated both mobile and desktop usage patterns while maintaining consistency across platforms.

Responsive Interface Solutions

Accessibility Implementation Framework

Modal Interaction Standards Focus management maintains user orientation within modal contexts. Upon closing, focus returns to triggering element, preserving user location in the journey. Close buttons use descriptive text rather than ambiguous icons, supporting screen reader comprehension.

Form Validation and Navigation Complete keyboard navigation capability ensures users can complete registration without pointer devices. Logical focus order guides users through complex forms systematically. All feedback mechanisms support screen reader compatibility for inclusive user communication.

Universal Design Considerations Alternative interaction methods accommodate various motor abilities. Eliminated timed interactions that create pressure or exclude users with processing differences. Implemented skip links enabling efficient navigation to main content, menu, and footer sections.

Strategic improvements implemented: Help function repositioned at the top for immediate access. Interaction icon enlarged for improved visibility. Alexa button description highlighted for clarity. Enhanced keyboard accessibility for communication. Improved identification of device adaptation function for automation. Optimized music player integration. Added shortcuts for frequent users of the application.

Redesigned Devices Screen